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Accessibility Corrective Action Plan 2022

Table of Contents

Accessibility Statement 

-Measures to Support Accessibility

-Conformance Status


-Formal Complaints 

-Formal Approval of Accessibility Statement

Corrective Action Plan Overview

-Definition of 508 Compliance


-Use of Third-Party Auditing Vendor 

Audit and Compatibility Measures 


-Annual Reviews

-Reported Issues

-Interpretation of WCAG Guidelines


Voluntary Product Accessibility Template (VPAT)

-Remediation Plan

-Criteria Levels 

-Remediation Timeline

Accessibility Statement

This is an accessibility statement from Hoylu.

Measures to Support Accessibility

Hoylu takes the following measures to ensure the accessibility of Hoylu:

  • Include accessibility throughout our internal policies.
  • Appoint an accessibility officer and/or ombudsperson.
  • Provide continual accessibility training for our staff.
  • Assign clear accessibility goals and responsibilities.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Hoylu is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.


We welcome your feedback on the accessibility of Hoylu. Please let us know if you encounter accessibility barriers on Hoylu:

We try to respond to feedback within 5 business days.

Formal Complaints

For an overview of audit and compatibility measures, including reporting issues, interpretation of WCAG Guidelines, and remediation plans, view our Accessibility Corrective Action Plan.

Formal Approval of Accessibility Statement

This Accessibility Statement is approved by:

Joshua Schwartz, Ed.D., MBA, PMP
Director of Product Marketing

Corrective Action Plan Overview

Hoylu is committed to making our on-demand enterprise applications accessible to all individuals, including those using assistive technology such as speech recognition software and screen readers. To this end, Hoylu’s development process follows international best practices as outlined in Section 508 of the Rehabilitation Act and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA wherever possible. Content that conforms to WCAG 2.1 also conforms to WCAG 2.0.

Definition of 508 Compliance

By following compliance standards set by “Section 508 of the Rehabilitation Act of 1973”, software products and websites assure accessibility to users with disabilities. When websites are 508 Compliant, they are accessible to all users. This means compatibility with assistive technologies, such as screen readers.


Web Content Accessibility Guidelines (WCAG) 2.1 covers a wide range of recommendations for making Web content more accessible. Following these guidelines will make content more accessible to a broader range of people with disabilities, including accommodations for blindness and low vision, deafness and hearing loss, limited movement, speech disabilities, photosensitivity, and combinations of these, and some accommodation for learning disabilities and cognitive limitations; but will not address every user need for people with these disabilities. These guidelines address the accessibility of web content on desktops, laptops, tablets, and mobile devices. Following these guidelines will also often make web content more usable to users in general.

WCAG 2.1 extends Web Content Accessibility Guidelines 2.0 [WCAG20], published as a W3C Recommendation in December 2008. Content that conforms to WCAG 2.1 also conforms to WCAG 2.0. The WG intends that for policies requiring conformance to WCAG 2.0, WCAG 2.1 can provide an alternate means of conformance. The publication of WCAG 2.1 does not deprecate or supersede WCAG 2.0. While WCAG 2.0 remains a W3C Recommendation, the W3C advises the use of WCAG 2.1 to maximize future applicability of accessibility efforts. The W3C also encourages the use of the most current version of WCAG when developing or updating Web accessibility policies.1

1 The stated Standards come directly from https://www.w3.org/TR/WCAG21/ For additional checklists utilized by Hoylu in identifying standards, please visit https://www.a11yproject.com/checklist/

Use of Third-Party Auditing Vendor

To ensure an unbiased audit and completion of our product VPAT’s, Hoylu has hired a third-party vendor, Level Access, to audit, review, and complete our annual VPAT, ensuring compliance with WCAG 2.1 AA guidelines and standards.

Audit and Compatibility Measures


Hoylu is committed to ensuring our products are WCAG 2.1, level AA compliant. As part of this Corrective Action Plan, Hoylu is focused on conducting a full product and features audit. Additionally, the audit process will be conducted on an annual basis (July-August). Hoylu utilizes an internationally recognized third-party auditing firm, Level Access, throughout the audit process.

Annual Reviews

As part of this Corrective Action Plan, Hoylu is committed to conducting voluntary annual reviews of our products and features (July-August). Each annual review, conducted by our third-party auditing firm, Level Access, will include:

  • Full testing of all products and features (with appropriate tools and manual testing)
  • Remediation plan for any issues identified
  • Updating of VPAT (annually, unless significant changes occur)

Reported Issues

Feedback from our clients is valued at Hoylu, and any reported issues will be reviewed and, if appropriate, assigned for development based on the criteria level noted in the Remediation section of this document.

Interpretation of WCAG Guidelines

Though Hoylu will utilize respected industry tools in identifying compliance with WCAG 2.1 AA guidelines and standards, most of the products will also require manual testing during the development and review processes. The interpretations of the manual testing may be considered subjective in nature to WCAG 2.1 AA compliance. Though we are committed to following the guidelines and standards, Hoylu, and our third-party auditing firm, Level Access does reserve the right to determine the criteria levels according to our Hoylu Product Development and Engineering teams’ interpretation.


Hoylu leverages a set of automated tools to scan our products regularly as new developments happen. Additionally, our teams conduct routine manual tests of our products, and may utilize a third-party vendor for additional testing. If areas of deficiency are identified, our Product Development and Engineer teams will address these to ensure continued adherence to best practices. Hoylu, and our third-party auditing firm, Level Access utilize the following tools to test for compliance:

  • JAWS
  • DragonNaturallySpeaking
  • Zoom Text

Voluntary Product Accessibility Template (VPAT)

The Voluntary Product Accessibility Template (VPAT) is a standardized form developed to document a product’s conformance with Section 508 of the Rehabilitation Act’s key regulations. Hoylu has begun documenting its current levels of accessibility across its products in the VPAT document below. Any VPAT posted below, or anywhere else on Hoylu’s website, or otherwise publicly available, shall not be construed to be included in any contract, either explicitly or implicitly, in whole or in part, absent Hoylu’s express acknowledgment through language in the contract itself that such VPAT or its substantive equivalent is included.

Hoylu anticipates a completed VPAT on, or before, December 15, 2022.

Remediation Plan

Criteria Levels

Issues discovered through testing, during an annual review, identified by our third-party vendor, or reported by a client will be broken down into three categories.

Low - Low issues will be addressed based on priority as they have a low impact on users’ accessibility or usage of the product or related features. Low issues will follow the standard Hoylu production grooming processes and may be added to future Hoylu production road maps.

High - High issues are considered non-blocking from allowing users access or usability of the product or related features but can create barriers over time. High issues will be addressed and released during standard production releases.

Critical - Critical issues are issues that keep users from accessing or utilizing the product or related features. Critical issues will be treated as a Hoylu critical defect and will be prioritized accordingly. Any critical issue identified may be rectified during a production release or, depending on the severity, through a one-time patch.

Remediation Timeline

The plan below represents Hoylu’s priorities, strategies, and schedules to ensure all our products and related features are WCAG 2.1 AA compliant by December of 2022. The plan is subject to change based on priority issues identified in the Criteria Levels noted above.

Table 1: Hoylu Audit & Corrective Action Plan

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