As any CEO would attest, this is an email we dread sending to clients. As you are aware, earlier this week our Hoylu platforms experienced a systemwide outage for just under 19 hours. For this, I apologize to you and your teams.
Our internal system status notifications alerted us of the potential outage around 8:45 a.m. (ET) / 2:45 p.m. (CET) on Tuesday, April 19, 2022. Our Engineers immediately determined the root cause and took prompt actions to rectify the incident. As was communicated, an internal process disruption between Hoylu and Azure, our service provider, caused the outage to occur.
Throughout the outage, our teams worked tirelessly to ensure the systems would be restored while validating all security aspects of our products and workspaces. This process took most of our time as we wanted to be thorough in our review before launching back into our production environment. We are confident in our review process and can confirm no data was compromised and all systems remained secure.
As we do with all incidents, a full review of our internal processes is underway. This process has started already, and initial steps have been put in place to prevent this type of incident from occurring in the future.
Again, this was not an ideal situation. Our commitment to you remains – and you have my promise, this exact situation will never occur again.
Thank you for believing in Hoylu!
Truls Baklid, CEO of Hoylu Inc.