Communication from Hoylu - Impacting our Hoylu EU and US Instances (app.hoylu.com and us.hoylu.com):
The Hoylu Team will be preparing to roll out infrastructure changes that will introduce additional IP addresses across our environments.
Once implemented, users may be served traffic from both the new and old IPs, and outbound traffic to customer-hosted services like Jira can also originate from the current and new IPs. For users with firewall restrictions, this may lead to connectivity issues, unless firewall settings are set up to allow traffic from and to Hoylu, before the 24th of June 2025.
To prepare for this change, we request that you verify connectivity from your network by visiting: https://hoylu.westeurope.panda.p.hoy.lu/api/v1/config, to check if connectivity to the Hoylu app will still work after the change. If the page loads and shows configuration settings, the new IP will be reachable. If not, you may need to adjust your firewall settings. The outbound traffic to your services like Jira has been tested from our end already. If there has been an issue with the outbound traffic you will have been contacted separately.
For reference, here is our Knowledge Base article to help you with the correct firewall settings: https://support.hoylu.com/hc/en-us/articles/8445759252636-Firewall-Restrictions
If there are any questions, please feel free to reach out to Support@Hoylu.com.
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