How can I purchase a PLUS Subscription for my team?
We offer invoicing on an annual basis if you want to purchase multiple Hoylu PLUS subscriptions for your team.
Can I pay for my subscription annually instead of monthly?
Of course! Just email us at email@example.com and we can send you an annual invoice.
How do I upgrade my subscription?
If you currently have a Hoylu FREE account once you attempt to create a 4th Workspace you will be prompted to upgrade to our Hoylu PLUS subscription or you can visit our pricing page www.hoylu.com/pricing and select Hoylu PLUS.
How do I change my payment method?
Please contact us at firstname.lastname@example.org to update any payment methods.
If I downgrade to Free from a Plus account do I lose Workspaces?
You will have limited access to reader view only on previous workspaces.
Are there any training videos Available?
Yes! We have training videos available, please use the link provided to check them out: Training Videos
How do I reset my password?
Go to app.hoylu.com ,click sign in (not sign-up) and enter your email. After that, click forget password and perform forget password from that screen.
Note: Enterprise users please reach out to your IT to help reset Single Sign-on.
How do I purchase a License?
To purchase a Hoylu PLUS license you can subscribe to our monthly pricing at hoylu.com/pricing or if you prefer an annual plan we can send you an invoice to pay directly.
Can I limit access to my shared Workspaces?
You can limit access to individual workspaces by clicking the share tab on the upper right-hand toolbar within the Workspace. While on the share tab clicking the drop-down next to "everyone" will allow you the option to give editability, or read views, as well as allowing you to make the Workspace completely private.
What is the difference between Basic, Plus, and Enterprise?
Visit our Pricing Page at Hoylu.com/pricing to review our chart on what is offered on each plan. If you're not looking for upgraded features such as Single Sign On and On-boarding we recommend our Hoylu PLUS plan!
Where can I receive online support?
You can receive online help here: Contact Support
Can I export a workspace?
Is there any guest access?
Yes! Hoylu allows for quick and easy Guest Access. Simply share the Workspace URL with your Guest and have them enter their email to gain access to your shared Workspace. Guest Users have the ability to interact in the Workspace in real-time or you can limit access to view only in the Sharing Preferences. If you want to limit access after a session you can adjust your Sharing Preferences to remove their access, make it read-only, etc.