System Status
We're committed to open communication and transparency. Below you'll find our incident reports.
2023
- Hoylu Alert Notification [Thursday, 13 July 2023, 5:47 p.m. (ET)] New Hoylu Workspaces Not Appearing in Dashboard - Minor Impact
- Hoylu Alert Notification [Friday, 07 July, 2023, 7:10 a.m. (ET)] Hoylu Website Access - Minor Impact
- Hoylu Alert Notification – [Wednesday, 05th of July, 10:16 a.m. (ET)] – Slower Performance; Azure Impact - Low Impact
- Notice: [EU Instance] Planned maintenance for Azure Database for MySQL - Thursday, 01 June (15:00 UTC/11 a.m. EST) through Friday, 02 June 2023 (06:00 UTC/2:00 a.m. EST)
- Notice: [EU Instance] Planned maintenance for Hoylu EU platform - 6:00 UTC/2 a.m. ET on Saturday, April 22, 2023, and last until 18:00 UTC/ 2:00 p.m. (ET) on Saturday, April 22, 2023.
- Notice: Changes Impacting Customers with Firewall IP Restrictions [Friday, April 14, 2023, 4:00 p.m. (ET)]
2022
- Resolved: Google Chrome (Version 108) Impact on Hoylu Weekly Work Plan Printing [Tuesday, 06th of December, 2022 - 2:15 p.m. (ET)]
- Incident Notification: [Sunday, 23 October, 2022, 12:36 p.m. (ET)] Privacy Notification - Minor Impact
- Notice: [U.S. Instance] Emergency maintenance for Azure Database for MySQL - Thursday, 13 October 2022 through Friday, 14 October 2022 - 5 p.m. - 8:00 a.m. (EST)
- Incident Notification: [Sunday, 11th of September, 2022, 2:37 p.m. (ET)] Degraded Performance - Low Impact
- Incident Notification: [Wednesday, August 24, 2022, 12:04 p.m. (ET)] Degraded Performance - Low Impact
- Incident Notification: [Wednesday, August 10, 2022, 1:15 p.m. (ET)] Degraded Performance - Low Impact
2021
- Incident Report: [Friday, Dec. 03., 2021, 12:08 p.m. (ET)] Pull Planning Tickets Displaying Improperly – Medium Client Impact
- Incident Report: [Monday, Nov. 29, 2021, 8:55 p.m. (ET)] Customer Support Contact Form Down - Low Impact
- Incident Notification: [Monday, Dec. 20., 2021, 7:31 p.m. (ET)] Hoylu Incident Alert: The Apache Log4J – High Impact