Incident Notification: [Monday, April 25, 2022, 2:45 p.m. (ET)] Some Workspaces Are Not Loading - Minor Impact

[Resolved] Hoylu Incident Alert[Monday, April 25, 2022, 3:15 p.m. (ET)] - Some Workspaces Are Not Loading - Minor Impact

Hoylu identified, through our monitoring processes, that the system had a partial disruption to some workspaces not loading. This issue was not global — and lasted under 30 minutes, on Monday, April 25, 2022, from 2:45 – 3:15 p.m. (ET).

Once the issue was identified, our Engineers immediately determined the root cause and restarted the impacted servers. This restart resolved all issues.

We apologize for this error. There is a small chance that some clients who were impacted may experience partial data loss in their Workspaces at the time of the incident.

Updates on the issue are available via our System Status page.

Any open tickets regarding this issue will be responded to through our Customer Success Team.

 

Incident Alert Notification: [Monday, April 25, 2022, 2:45 p.m. (ET)] Some Workspaces Are Not Loading - Minor Impact

We are aware of an issue with some Workspaces not currently loading. We are continuing to investigate the situation and determine a root cause. We will provide updates as they become available. Any open tickets regarding this issue will be responded to through our Customer Success Team.