Incident Report: [Monday, Nov. 29, 2021, 8:55 p.m. (ET)] Customer Support Contact Form Down - Low Impact

Incident Resolved: [Wednesday, Dec. 01., 2021, 12:02 p.m. (ET)] Customer Support Contact Form Down - Low Impact

 

On Monday, November 29, 2021, Hoylu identified, through our monitoring processes, an error generating from our Support Form. A case was opened with our third-party vendor, and the issue was resolved early this morning.

 

The identified issue was an outdated email address causing the form to no longer operate.

 

Once identified, our teams quickly made the updates and resolved the issue. The online Hoylu Support Contact form is once again working and available to all customers.

We apologize for this error and have immediately put additional internal steps in place to ensure this does not occur again.

 

Any open tickets regarding this issue will be responded to through our Customer Success Team.



Incident Reported:
[Monday, Nov. 29, 2021, 8:55 p.m. (ET)] Customer Support Contact Form Down - Low Impact

 

We are aware of an issue with our current online Hoylu Support Form.


We are working with our third-party vendor to investigate the situation and determine a root cause.
While we’re working on resolving this issue, if you need to contact the Hoylu Support Team, please email support@hoylu.com and one of our team members will work with you directly.


Additional updates will be provided via email as they become available.


Thank you for your patience as we resolve this issue.