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The subject line should include the initial issue (Example: CSV Imports in Hoylu Planning not working).

Please enter the details of your request.

Which Web Browser did you encounter the reported issue?

Low Inquiry for information (for example, “how-to” scenarios”). Normal Minimal effect: the company can still provide all critical services to all users but has lost efficiency (for example, a few users experience workspaces not saving). High The Company has lost the ability to provide critical services to a subset of system users (for example, partial data loss/workspaces not saving with impact to multiple users). Urgent The Company can no longer provide critical services to users (for example, complete outage, all client's workspaces not saving, and data-security incidents).

Please provide detailed steps to reproduce the issue(s) you are reporting, when possible.

What is your Workspace ID (copy the URL; example: By providing us your Workspace ID, you automatically provide Hoylu Support teams permission to access the impacted Hoylu Workspace or your Hoylu Dashboard for Support purposes.

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